Crossroads Treatment Center Clayton Avenue

Medication-Based Treatment

Crossroads offers a range of FDA-approved medications for addiction treatment (MAT) for opioid use disorders and co-occurring conditions such as alcohol use disorder. The clinical team assesses each person individually to determine which medications will work best, taking into account their personal health history and treatment goals. The right medication depends on each person’s specific situation and may be administered every day, week, or month. Treatment options may include Methadone, oral buprenorphine like Subutex or Suboxone, or long-acting injectable medications like Sublocade, Brixadi, or Vivitrol. “Patients are seen frequently — especially early in treatment — to provide strong support when it matters most.” — Crossroads Chief Medical Officer, Dr. James Stephen

Counseling and Peer Support

Depending on the center location, Crossroads offers comprehensive counseling and peer support services alongside medication management. The care team pays close attention to how substance use may correlate to co-occurring mental health conditions. Counseling sessions can be arranged in person or virtually and adapted to individual needs. Group counseling is also available. These sessions are designed to help build coping skills, maintain motivation, and support long-term recovery. Peer support is led by staff who are in recovery and who can connect with clients regarding shared-lived experiences. “Our care is personalized, compassionate, and built on partnership — because lasting recovery happens when people feel supported and understood.” — Crossroads Chief Medical Officer, Dr. James Stephen

Working with a Multidisciplinary Team

Nurses, counselors, care managers, medical providers, peer recovery coaches, and patient ambassadors collaborate to ensure clients’ needs are met. Clients frequently see the same team members throughout treatment, which helps build trusting relationships and provides stability during the recovery journey. During the first visit to Crossroads, the care team takes time to get to know each client and conducts detailed assessments. They will explain every step of the process so clients feel comfortable with their care plan and medication schedule.

Instant, Accessible Care

Crossroads focuses on helping people get the care they need in a fast, accessible way. In certain states, clients can connect to care via Crossroads’ Instant Intake program, which provides same-day virtual appointments to begin the intake process right away. During the initial call, the care team will verify client information, evaluate the client and, if appropriate, send a prescription to their preferred pharmacy for pickup. The care team will follow up within seven days and answer questions so clients can start treatment quickly. “Our model is designed to be flexible, low-barrier, and centered on helping patients succeed.” — Crossroads Chief Medical Officer, Dr. James Stephen

Help with Practical Needs

Assistance is provided to people who are facing unstable housing situations or employment challenges. Care coordinators partner with community services to connect clients to needed resources. People can also be directed to information for finding free or reduced-cost food, housing assistance, employment services, or other community support programs.

Client reviews

Clients frequently describe Crossroads Treatment Center of Pittsburgh as a supportive and dependable place for recovery, with many reviewers highlighting compassionate staff, respectful care, and treatment that helped them regain stability.

• Staff & Care Experience (95% positive): Reviews consistently praise the professionalism, kindness, and empathy shown by staff and providers. Many clients say they feel treated with dignity rather than “like a number,” and several specifically mention doctors and office staff who take time to listen and help resolve issues quickly. “Amazing, caring staff. They really go out their way to treat each person with dignity, respect.”
• Treatment Quality & Outcomes (100% positive): Clients often describe the program as life-changing, with many saying treatment helped them stay sober, rebuild their lives, or feel genuinely supported in recovery. Several reviewers highlight individualized care and providers who understand addiction struggles without judgment. “I never have had a doctor care so much about me getting better.”
• Access & Process (80% positive): Many reviews mention quick appointments, efficient visits, and smooth intake experiences, with clients appreciating short wait times and organized processes. A smaller number of reviewers express frustration with changing rules, communication around policies, or difficulty finding referrals for services outside the clinic’s scope. “Always quick in and out. Plus they are very nice and helpful.”- Support & Community (100% positive): Clients frequently mention feeling encouraged and supported throughout treatment, with some describing the clinic as a long-term source of accountability and stability. Reviews also point to strong peer-style encouragement from staff and providers. “They are there 24/7 if you need someone.”
• Facility & Environment (75% positive): While this was discussed less often, some clients note that the clinic feels organized, welcoming, and comfortable to visit regularly. A few concerns were raised about office policies. “The office personnel and the doctors definitely care.”

Facility Transparency

• Verified by Start Your Recovery: On May 13, 2026, our research team conducted a comprehensive review of this facility's advertising claims, registrations from public health departments, national accrediting bodies, and SAMHSA.