Behavioral Health Network (BHN) - City Clinic
Overview
Behavioral Health Network (BHN) City Clinic in downtown Holyoke offers same-day behavioral health urgent care, outpatient therapy, and medications for addiction treatment. This nonprofit community clinic serves children, youth, adults, and families, and offers bilingual services, extended hours, and 24/7 crisis assessment. With walk-in access, onsite opioid treatment dosing, peer support, employment counseling, and transportation assistance, BHN City Clinic connects people to care that fits real life.
Ages Served
- None listed
Genders Accepted
- Female
- Male
Languages Served
- Spanish
- Sign language
- English
Treatment
- Long-term residential
- Outpatient (methadone/buprenorphine or naltrexone treatment)
- Regular outpatient treatment
- Short-term residential
Special Programs
- Adult men
- Past trauma
- Mental health disorders
- Young adults
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Immediate and Accessible Care in the Heart of Holyoke
Located in downtown Holyoke, Behavioral Health Network (BHN) City Clinic offers same-day behavioral health urgent care and ongoing outpatient services in a community-based setting. The clinic’s urban location makes it accessible by public transit, with extended hours and walk-in options designed to meet people where they are. As part of BHN’s nonprofit network, it supports children, youth, adults, and families seeking care for mental health or substance use challenges.
Medications and Therapies That Work Together
The clinic provides medications for addiction treatment (MAT), including methadone, buprenorphine, and naltrexone, integrated with therapy and counseling. Clients receive care through evidence-based approaches like cognitive behavioral therapy (CBT), motivational interviewing, and relapse prevention. As a federally certified opioid treatment program (OTP), BHN City Clinic offers daily dosing, structured follow-up, and coordinated counseling to promote stability and long-term recovery.
Mental Health And Family-Centered Support
BHN City Clinic treats co-occurring mental health and substance use conditions, offering individual, group, and family counseling in both English and Spanish. Specialized care addresses trauma, post-traumatic stress disorder (PTSD), and gambling disorder. Same- or next-day assessments ensure timely support, and psychiatry services are available for ongoing medication management. The clinic also provides sign language support for the deaf and hard of hearing, creating a more inclusive environment.
Real-World Supports That Strengthen Recovery
Care at BHN City Clinic extends beyond therapy. Clients can access case management, transportation assistance, peer recovery coaching, and employment counseling, services that help reduce barriers to sustained recovery. Educational and health counseling programs promote wellness, while tobacco cessation and overdose prevention education provide tools for safety and long-term health. For those needing residential or more intensive care, staff help coordinate referrals within BHN’s wider network of facilities.
Cost and Insurance
Insurance Accepted
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- Other Private Insurance
Disclaimer: Additional insurance plans may be accepted. Please contact the provider directly to confirm current coverage details, as this information may change.
Cost
$ - Low Cost Facility
Cost ratings are our best estimates to help guide you, not guarantees. Actual costs may vary with treatment, insurance, and other factors. While we aim for accuracy, details may change.
Financial Assistance
- Does not offer Free
- Does offer Payment assistance
- Does offer Sliding fee scale
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Treatment
Treatment Setting
- Long-term residential
- Outpatient (methadone/buprenorphine or naltrexone treatment)
- Regular outpatient treatment
- Short-term residential
Treatment Approaches
- 12-step program support
- Cognitive behavioral therapy (CBT)
- Motivational interviewing
- Relapse prevention support
- Substance use counseling
- Trauma-focused counseling
Additional Support and Services
- Case management support
- Help with transportation
- Mental health support
Counseling and Education
- Couples counseling
- Family therapy
- General health education services
- Group therapy
- Hepatitis education and support
- HIV/AIDS education and support
- One-on-one counseling
- Substance use education
- Tobacco and vaping cessation counseling
Transition Support
- Discharge and next steps planning
- Ongoing recovery care
- Overdose prevention and naloxone education
- Post-discharge follow-up
Testing & Pre-Treatment
- Breathalyzer testing for alcohol
- Mental health assessment
- Mental health screening
- Oral fluid testing for drugs or alcohol
- Substance use assessment
- Temporary support for clients
- Tobacco use assessment
- Tuberculosis screening
- Urine testing for drugs or alcohol
- Substance use screening
Amenities and Experiences
Activities
- Job training
- Life skills workshops
Settings
- City
Policies
- No smoking allowed
- No vaping allowed
Ownership Type
- Non-profit
Quality and Trust
Trust Score
A simple A–E grade that offers a quick view of how much confidence you might place in a facility. It’s not a guarantee of quality or outcomes, but a data-informed tool to help guide your search. More on our methodology.
Commission on Accreditation of Rehabilitation Facilities
CARF reviews rehab programs to make sure they provide respectful, effective, and personalized care. For addiction treatment, CARF uses standards developed with the American Society of Addiction Medicine (ASAM), so this accreditation shows the program follows trusted, evidence-based guidelines for treating substance use.
Learn moreSAMHSA-certified Opioid Treatment Program
This is a federal certification for programs that offer medication like methadone or buprenorphine to treat opioid addiction. It means the center is legally approved to provide this care, follows strict safety rules, and combines medication with counseling to support long-term recovery.
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View all facilities in FloridaHow we research treatment facilities
Across the site, our team has conducted over 1,000 pre-admissions calls to better understand the patient experience, interviewed facility clinical leaders, performed facility background checks, and compared our information against trusted public data sources.
Our research process begins with data from the Substance Abuse and Mental Health Services Administration (SAMHSA), accrediting bodies including The Joint Commission and CARF, government licensing agencies, and other trusted sources. From there, our team conducts significant original research, including:
- Pre-admissions calls: We speak with admissions staff to get a candid picture of patient experience.
- Background checks: We review complaints from past clients, media reports, actions taken by accrediting bodies, and positive recognition from notable organizations.
- Clinical interviews: We have in-depth conversations with clinical leadership, often lasting up to one hour, that give us a better understanding of clinical care.
- Data partnerships: We ingest and analyze exclusive data that provides information about in-network insurance status, cost, and more.
Research varies by facility. Each facility profile shows which research steps we completed and when each step was last performed. Learn more about our research process and background checks.
How we evaluate treatment facilities
These data help us develop a Trust Score for each facility—a simple letter grade that helps you assess how much confidence to place in a facility based on the information available to us. Trust Score considers accreditation, operating history, notable recognition, and concerns identified during our background check. Our Trust Score is an objective rating that is never influenced by advertiser payment. Learn more about our Trust Score methodology.
Important disclaimer
We cannot guarantee the quality of treatment at any facility. We cannot independently confirm the accuracy of every data point, and some information may become outdated or change over time. A Trust Score is a starting point, not a guarantee of treatment quality or outcomes. Please contact us if you would like to update or correct facility information.