Crossroads Treatment Center Tyler

Medication-Based Treatment

Crossroads offers a range of FDA-approved medications for addiction treatment (MAT) for opioid use disorders and co-occurring conditions such as alcohol use disorder. The clinical team assesses each person individually to determine which medications will work best, taking into account their personal health history and treatment goals. The right medication depends on each person’s specific situation and may be administered every day, week, or month. Treatment options may include Methadone, oral buprenorphine like Subutex or Suboxone, or long-acting injectable medications like Sublocade, Brixadi, or Vivitrol. “Patients are seen frequently — especially early in treatment — to provide strong support when it matters most.” — Crossroads Chief Medical Officer, Dr. James Stephen

Counseling and Peer Support

Depending on the center location, Crossroads offers comprehensive counseling and peer support services alongside medication management. The care team pays close attention to how substance use may correlate to co-occurring mental health conditions. Counseling sessions can be arranged in person or virtually and adapted to individual needs. Group counseling is also available. These sessions are designed to help build coping skills, maintain motivation, and support long-term recovery. Peer support is led by staff who are in recovery and who can connect with clients regarding shared-lived experiences. “Our care is personalized, compassionate, and built on partnership — because lasting recovery happens when people feel supported and understood.” — Crossroads Chief Medical Officer, Dr. James Stephen

Working with a Multidisciplinary Team

Nurses, counselors, care managers, medical providers, peer recovery coaches, and patient ambassadors collaborate to ensure clients’ needs are met. Clients frequently see the same team members throughout treatment, which helps build trusting relationships and provides stability during the recovery journey. During the first visit to Crossroads, the care team takes time to get to know each client and conducts detailed assessments. They will explain every step of the process so clients feel comfortable with their care plan and medication schedule.

Instant, Accessible Care

Crossroads focuses on helping people get the care they need in a fast, accessible way. In certain states, clients can connect to care via Crossroads’ Instant Intake program, which provides same-day virtual appointments to begin the intake process right away. During the initial call, the care team will verify client information, evaluate the client and, if appropriate, send a prescription to their preferred pharmacy for pickup. The care team will follow up within seven days and answer questions so clients can start treatment quickly. “Our model is designed to be flexible, low-barrier, and centered on helping patients succeed.” — Crossroads Chief Medical Officer, Dr. James Stephen

Help with Practical Needs

Assistance is provided to people who are facing unstable housing situations or employment challenges. Care coordinators partner with community services to connect clients to needed resources. People can also be directed to information for finding free or reduced-cost food, housing assistance, employment services, or other community support programs.

Client Reviews

Reviews most often emphasize caring staff, strong support during recovery, and treatment that clients say helped them stabilize or rebuild their lives. A few mention administrative or scheduling issues.

• Staff & Care Experience (90% positive): Many reviewers describe counselors, nurses, front-desk staff, and physicians as kind, respectful, and invested in clients’ progress. Several say that staff help them feel seen rather than judged. “The physician is very knowledgeable & helpful with a caring attitude.”
• Treatment Quality & Outcomes (95% positive): Clients frequently say the program helped them stay sober, improve their health, manage pain, or regain stability in daily life. “This place has definitely given me my entire life back.”
• Support & Community (100% positive): A number of reviews highlight feeling encouraged and supported through treatment. Clients often mention staff helping them feel less alone, while a few family members also say they felt reassured by the support offered. “They welcomed us with open arms and no judgment at all.”
• Access & Process: Some clients say the intake process was easy and visits were quick, while others describe issues with scheduling rules or paperwork. “I’m always in and out within 15 minutes.”

Facility Transparency

• Verified by Start Your Recovery: On May 14, 2026, our research team conducted a comprehensive review of this facility's advertising claims, registrations from public health departments, national accrediting bodies, and SAMHSA.