Master Center - Gloucester

Flexible hybrid outpatient care

Care is provided on an outpatient basis virtually and in person. Typically, clients will undergo an in-person assessment used to guide an individualized care plan. Treatment may include medical care, counseling, and recovery support to help clients address various aspects of substance use. This may include medications for addiction treatment (MAT), individual and group therapy, addiction psychiatry, and care coordination. Clients receiving MAT may also take part in counseling and have access to support, accountability, and guidance while in treatment. Much of the facility's programs can be completed virtually, though clients seeking more in-person support may be able to meet with providers face-to-face more often.

Peer recovery coaching

Peer recovery coaching is another way clients can receive additional support during their treatment. A peer recovery coach may be paired with the client early in the treatment process. The peer coaches have lived recovery experience and are available to provide encouragement, guidance, and help clients navigate care. They may also support clients by connecting them with additional resources and providing a recovery-focused connection between clinical appointments.

Structured IOP support

The facility's IOP program may include individual counseling, group therapy, education, and chances for the client to practice recovery skills in typical situations that may happen during the day. Group sessions may take place several times per week and provide the opportunity for clients to connect with peers. Virtual groups may support a variety of shared interests and experiences, including veterans, health professionals, men, and women. Some groups may also incorporate approaches such as dialectical behavior therapy (DBT) or music-based activities.

Ongoing recovery and family support

The Sustained Recovery Program may help clients recognize warning signs of relapse and develop strategies to navigate their recovery. Continued support may include assessments, recovery coaching, social support, goal setting, accountability, and connections with peers or recovery role models. Family members and friends may have the ability to take part in treatment through coordinated education and group support. This is intended to help them better understand addiction and help the client in their recovery.

Client reviews

Reviews of Master Center for Addiction Medicine’s Gloucester location most often highlight respectful, nonjudgmental staff and positive experiences with recovery-focused care. Some reviewers also describe feeling understood by staff and peers with lived experience. Negative reviews include concerns about treatment planning, billing, and communication outside scheduled appointments.

• Staff & care experience (85% positive): Most reviewers who discuss staff describe the team as caring, respectful, and nonjudgmental, with several saying they felt treated as a person rather than a number. Two reviewers reported less positive care experiences. “I never feel judged.”
• Treatment quality & outcomes (85% positive): Positive reviews include reports of gaining practical recovery tools, receiving individualized care, and getting meaningful help with opioid use. “(The facility) has given me the tools I need.”
• Support & community: Reviews highlight accountability, connection, and the value of interacting with people who understand addiction through lived experience. “They treat you like family.”
• Access & process: Some reviewers praised efficient, on-time appointments and described the program’s appointment schedule and peer counselor access positively. Two reviewers raised concerns about billing or communication.
• Facility & environment: Feedback describes the setting as professional and a place where clients can feel safe. “Very professional environment.”

Facility transparency

• Verified by Start Your Recovery: On September 2, 2026, our research team conducted a comprehensive review of this facility's advertising claims, registrations from public health departments, national accrediting bodies, and SAMHSA.