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Overview

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Featuring a waterfront Zen garden and soothing outdoor spaces, Pyramid Healthcare Newport News provides a full continuum of inclusive, trauma-informed care for adults seeking substance use treatment in a non-hospital setting. The center features same-day admissions with free transportation and dedicated care for veterans and LGBTQIA+ clients. Care plans include 12-step integration as well as neurofeedback and recreational therapy.

Address

245 Chesapeake Avenue
Newport News, VA 23607

Directions

Ages Served

  • Adults (Ages 26-64)
  • Young Adults (Ages 18-25)

Genders Accepted

  • Female
  • Male

Languages Served

  • English

Treatment

  • Hospital inpatient detoxification
  • Hospital inpatient treatment
  • Intensive outpatient treatment (IOP)
  • Outpatient day treatment or partial hospitalization
  • Regular outpatient treatment
  • Residential detoxification
  • Short-term residential

Special Programs

  • Service members
  • Adult men
  • Adult women
  • Past domestic violence
  • Past sexual abuse
  • Veterans

Coastal Setting with Soothing Outdoor Amenities

Set in a peaceful location near the coast, the center features a waterfront with a sandy beach, shaded seating, and spaces for games like cornhole and badminton. Clients can enjoy a walk-through Zen garden and relax beneath a Japanese oak in the courtyard. This intentionally soothing outdoor setting helps reinforce emotional regulation, mindfulness, and self-reflection.

Seamless Continuum of Inpatient and Outpatient Care

Services range from medically supervised detox and residential treatment to partial hospitalization (PHP) and intensive outpatient (IOP) programs, all provided on one campus. This continuity allows clients to remain within one consistent treatment environment as they move through each phase of recovery, minimizing disruption and increasing the likelihood of sustained progress.

Prompt Admission and Timely Transportation

The center offers same-day, 24/7 admissions and free transportation to and from treatment. This ensures that individuals in crisis aren’t left waiting for care or left looking for a ride. Clients are welcomed promptly into a safe, structured environment where their needs can be addressed. This immediate access can be critical in vulnerable moments.

Neurofeedback, Art, and Recreational Therapy

Neurofeedback, art therapy, and recreational therapy are woven into care plans. Neurofeedback uses real-time brainwave monitoring to help clients regulate stress, improve focus, and reduce cravings. Art therapy provides a safe outlet for processing emotions through creative means, allowing clients to turn their trauma into something beautiful. Recreational therapy includes sports, outdoor games, and group activities to build confidence and connection among peers.

Dedicated, Inclusive Treatment for Underserved Populations

Inclusive treatment is provided for adults from a wide range of backgrounds, including veterans, active military, LGBTQIA+ clients, and individuals with histories of trauma, sexual abuse, or intimate partner violence. Care for clients with co-occurring codependency is also provided. By tailoring treatment to the individual needs of these often-underserved populations, clients can receive the targeted recovery paths they need for long-term healing.

What Clients Are Saying

Many former clients credit the facility with saving their lives, citing not only sobriety, but improved mental and emotional health. Several reviews highlight long-term recovery success after discharge. Clients describe the environment as safe and supportive, the food as exceptional, and the emotional care as deeply human. While some mention small issues like misplaced items or uneven staff experience, the overwhelming majority emphasize trust, transformation, and gratitude.

Cost and Insurance

Insurance Accepted

  • Anthem
  • Aetna
  • Carelon
  • Blue Cross Blue Shield
  • Cigna
  • ComPsych
  • Humana
  • Optum
  • UnitedHealthcare
  • First Health
  • GEHA
  • Magellan
  • Molina Healthcare
  • Oscar
  • TriWest
  • United Medical Resources (UMR)
  • WellCare
  • Other Private Insurance
  • Medicaid
  • TRICARE
  • State insurance

Disclaimer: Additional insurance plans may be accepted. Please contact the provider directly to confirm current coverage details, as this information may change.


Cost

$ - Low Cost Facility

Cost ratings are our best estimates to help guide you, not guarantees. Actual costs may vary with treatment, insurance, and other factors. While we aim for accuracy, details may change.

Financial Assistance

  • Does not offer Free
  • Does not offer Payment assistance
  • Does not offer Sliding fee scale

Treatment

Treatment Setting

  • Hospital inpatient detoxification
  • Hospital inpatient treatment
  • Intensive outpatient treatment (IOP)
  • Outpatient day treatment or partial hospitalization
  • Regular outpatient treatment
  • Residential detoxification
  • Short-term residential

Treatment Approaches

  • 12-step program support
  • Anger control support
  • Brief intervention
  • Cognitive behavioral therapy (CBT)
  • Incentive-based therapy
  • Matrix Model program
  • Motivational interviewing
  • Relapse prevention support
  • Substance use counseling

Additional Support and Services

  • Case management support
  • Help with transportation
  • Social skills training

Counseling and Education

  • Couples counseling
  • Family therapy
  • General health education services
  • Group therapy
  • Hepatitis education and support
  • HIV/AIDS education and support
  • Job training and educational support
  • One-on-one counseling
  • Substance use education
  • Tobacco and vaping cessation counseling

Transition Support

  • Discharge and next steps planning
  • Ongoing recovery care
  • Overdose prevention and naloxone education
  • Post-discharge follow-up

Testing & Pre-Treatment

  • Breathalyzer testing for alcohol
  • Community outreach and support
  • Comprehensive health checkup
  • Hepatitis B testing
  • Hepatitis C testing
  • Intervention and education support
  • Monitoring for metabolic syndrome
  • Oral fluid testing for drugs or alcohol
  • Substance use assessment
  • Testing for HIV
  • Testing for Sexually Transmitted Infections
  • Tobacco use assessment
  • Tuberculosis screening
  • Urine testing for drugs or alcohol
  • Substance use screening

Amenities and Experiences

Amenities

  • Outdoor relaxation lounge

Room Amenities

  • Air conditioned rooms
  • Housekeeping
  • Internet access
  • Laundry service
  • Outdoor space
  • Shared bathroom
  • Shared room options

Activities

  • AA/NA Meetings
  • Art therapy
  • Movies
  • Secular meetings
  • Life skills workshops

Settings

  • City
  • Coastal

Policies

  • Allows cell phones
  • Allows internet access
  • No vaping allowed
  • Smoking allowed in designated areas

Ownership Type

  • For-profit

Quality and Trust

A

Trust Score

A simple A–E grade that offers a quick view of how much confidence you might place in a facility. It’s not a guarantee of quality or outcomes, but a data-informed tool to help guide your search. More on our methodology.

Commission on Accreditation of Rehabilitation Facilities

CARF reviews rehab programs to make sure they provide respectful, effective, and personalized care. For addiction treatment, CARF uses standards developed with the American Society of Addiction Medicine (ASAM), so this accreditation shows the program follows trusted, evidence-based guidelines for treating substance use.

Learn more

Reviews and Ratings

(103)
  • Staff members are praised for their genuine care and dedication to clients' recovery.
  • The program is described as holistic, addressing both addiction and underlying health issues.
  • Clients appreciate the quality of food and the supportive community atmosphere.
Pyramid Healthcare
Call 757-586-3900

How we research treatment facilities

Across the site, our team has conducted over 1,000 pre-admissions calls to better understand the patient experience, interviewed facility clinical leaders, performed facility background checks, and compared our information against trusted public data sources.

Our research process begins with data from the Substance Abuse and Mental Health Services Administration (SAMHSA), accrediting bodies including The Joint Commission and CARF, government licensing agencies, and other trusted sources. From there, our team conducts significant original research, including:

- Pre-admissions calls: We speak with admissions staff to get a candid picture of patient experience.

- Background checks: We review complaints from past clients, media reports, actions taken by accrediting bodies, and positive recognition from notable organizations.

- Clinical interviews: We have in-depth conversations with clinical leadership, often lasting up to one hour, that give us a better understanding of clinical care.

- Data partnerships: We ingest and analyze exclusive data that provides information about in-network insurance status, cost, and more.

Research varies by facility. Each facility profile shows which research steps we completed and when each step was last performed. Learn more about our research process and background checks.

How we evaluate treatment facilities

These data help us develop a Trust Score for each facility—a simple letter grade that helps you assess how much confidence to place in a facility based on the information available to us. Trust Score considers accreditation, operating history, notable recognition, and concerns identified during our background check. Our Trust Score is an objective rating that is never influenced by advertiser payment. Learn more about our Trust Score methodology.

Important disclaimer

We cannot guarantee the quality of treatment at any facility. We cannot independently confirm the accuracy of every data point, and some information may become outdated or change over time. A Trust Score is a starting point, not a guarantee of treatment quality or outcomes. Please contact us if you would like to update or correct facility information.