Phoenix House - Orange County
Overview
A substance use treatment center offering a full continuum of care, including withdrawal management (detox), residential treatment, standard outpatient treatment, and an intensive outpatient program (IOP). Supervised detox typically lasts about 7 days, while residential care typically lasts 60–90 days. Support for co-occurring mental health conditions is also available, as are medications for addiction treatment (MAT). Population-specific care is offered for various groups, including men, women, and veterans. Aftercare support includes employment counseling, recovery coaching, and access to social services. Private insurance plans and private pay are accepted.
Ages Served
- Adults (Ages 26-64)
- Young Adults (Ages 18-25)
Genders Accepted
- Female
- Male
Languages Served
- Spanish
- Sign language
- Arabic
- Any Chinese Language
- Japanese
- Tagalog
- English
Treatment
- Intensive outpatient treatment (IOP)
- Long-term residential
- Outpatient (methadone/buprenorphine or naltrexone treatment)
- Regular outpatient treatment
- Residential detoxification
- Short-term residential
Special Programs
- Service members
- Adult men
- Adult women
- Court referrals
- Military families
- Past domestic violence
- Past sexual abuse
- Past trauma
- Mental health disorders
- HIV/AIDS
- Veterans
- Pain management
- Seniors
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Comprehensive care options
This facility offers withdrawal management (detox), residential treatment, standard outpatient treatment, intensive outpatient treatment (IOP), and medications for addiction treatment (MAT). Clients participate in a variety of evidence-based treatment approaches, including cognitive behavioral therapy (CBT), motivational interviewing, and trauma-focused counseling. To strengthen support systems and coping skills for long-term recovery, family counseling, contingency management, and relapse prevention are also offered. Clients can also receive care for co-occurring mental health conditions, including psychiatric medication management and primary care.
A focus on rebuilding daily life
A peer mentor program works with clients throughout recovery to arrange housing and educational opportunities and access vocational resources to help build long-term stability. Employment counseling, recovery coaching, and access to social services are integrated into the program to help prepare clients for life after rehab.
Gender-specific care
This facility has gender-specific treatment programs that factor in the unique needs of women and men. Women's programs are trauma-informed and gender-responsive, focusing on how women experience substance use and recovery. The men's program focuses on developing healthy coping skills and communication so clients can work on feeling more comfortable discussing sensitive topics. Gender-specific residential spaces are also provided for additional privacy.
Accessible care for a broad range of populations
Specialized programs serve a variety of populations. These include military families, older adults, people with histories of trauma, survivors of domestic or sexual violence, and people living with HIV. Programs for veterans and active-duty service members include trauma-informed care that considers the military experience, with support for post-traumatic stress disorder (PTSD), anger management, and challenges associated with transitioning back to civilian life.
Client reviews
Across reviews, people describe meaningful progress, practical recovery tools, and supportive relationships. Some recurring concerns include staff conduct, communication, visitation policies, and upkeep.
- Treatment quality & outcomes (70% positive): Many clients credit the program with practical recovery skills, completing treatment, and sustaining recovery. A few describe care as overly rigid, insufficiently individualized, or inadequate for co-occurring mental health needs. "I learned how to live sober and found a family that I will never forget."
- Staff & care experience (55% positive): Positive reviews often describe compassionate counselors and hands-on help. Other reports include dismissive or abrasive communication, inconsistent responses to reported concerns, and a need for stronger staff training. "The staff is fantastic and they'll do everything in their power to help you."
- Support & community (55% positive): Some reviewers value peer connection, family involvement, and alumni opportunities. Others report isolation, limited visitation, unequal treatment, or inadequate responses to raised concerns. "I completed the program and now I'm a proud member of the Alumni program."
- Access & process: Some clients appreciate phone access, program flexibility, and options to extend their stay. Others raise concerns about visitation, discharge decisions, and rules they describe as unclear or inconsistently applied.
- Facility & environment: Clients mention a large campus and gym, while views on meals are mixed. Some concerns include facility upkeep.
Facility transparency
- Verified by Start Your Recovery: On July 28, 2026, our research team conducted a comprehensive review of this facility's advertising claims, registrations from public health departments, national accrediting bodies, and SAMHSA.
Cost and Insurance
Insurance Accepted
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- Other Private Insurance
Disclaimer: Additional insurance plans may be accepted. Please contact the provider directly to confirm current coverage details, as this information may change.
Cost
$ - Low Cost Facility
Cost ratings are our best estimates to help guide you, not guarantees. Actual costs may vary with treatment, insurance, and other factors. While we aim for accuracy, details may change.
Financial Assistance
- Does not offer Free
- Does not offer Payment assistance
- Does not offer Sliding fee scale
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Treatment
Treatment Setting
- Intensive outpatient treatment (IOP)
- Long-term residential
- Outpatient (methadone/buprenorphine or naltrexone treatment)
- Regular outpatient treatment
- Residential detoxification
- Short-term residential
Treatment Approaches
- 12-step program support
- Anger control support
- Brief intervention
- Cognitive behavioral therapy (CBT)
- Incentive-based therapy
- Matrix Model program
- Motivational interviewing
- Relapse prevention support
- Substance use counseling
- Trauma-focused counseling
Additional Support and Services
- Case management support
- Help with transportation
- HIV early intervention services
- Mental health support
- Social skills training
Counseling and Education
- Couples counseling
- Family therapy
- General health education services
- Group therapy
- Hepatitis education and support
- HIV/AIDS education and support
- Job training and educational support
- One-on-one counseling
- Substance use education
- Tobacco and vaping cessation counseling
Transition Support
- Discharge and next steps planning
- Ongoing recovery care
- Overdose prevention and naloxone education
- Post-discharge follow-up
Testing & Pre-Treatment
- Breathalyzer testing for alcohol
- Community outreach and support
- Comprehensive health checkup
- Hepatitis B testing
- Hepatitis C testing
- Mental health assessment
- Mental health screening
- Monitoring for metabolic syndrome
- Oral fluid testing for drugs or alcohol
- Substance use assessment
- Testing for HIV
- Testing for Sexually Transmitted Infections
- Tobacco use assessment
- Tuberculosis screening
- Urine testing for drugs or alcohol
- Substance use screening
Amenities and Experiences
Amenities
- Access to nature
- Gardens
- Walking paths
Room Amenities
- Air conditioned rooms
- Internet access
- Outdoor space
- Shared room options
Activities
- Games
- Gardening
- Gender-specific support groups
- Job training
- Life skills workshops
- Offsite outings
Settings
- City
Policies
- Allows cell phones
- Allows internet access
- No smoking allowed
- No vaping allowed
Ownership Type
- Non-profit
Quality and Trust
Trust Score
A simple A–E grade that offers a quick view of how much confidence you might place in a facility. It’s not a guarantee of quality or outcomes, but a data-informed tool to help guide your search. More on our methodology.
The Joint Commission
The Joint Commission is one of the most trusted names in healthcare. If a rehab center has this accreditation, it means they meet strong national standards for safety, treatment quality, and staff training.
Learn moreCommission on Accreditation of Rehabilitation Facilities
CARF reviews rehab programs to make sure they provide respectful, effective, and personalized care. For addiction treatment, CARF uses standards developed with the American Society of Addiction Medicine (ASAM), so this accreditation shows the program follows trusted, evidence-based guidelines for treating substance use.
Learn more
National Committee for Quality Assurance
NCQA looks at how well a program stays on track?measuring results, using data to improve, and staying accountable. While it's more common in health insurance and medical clinics, some rehab centers earn this too. It means the program runs like a well-oiled machine and keeps getting better.
Learn more
Council on Accreditation
COA is known for reviewing organizations that support families and communities, including addiction treatment programs. Their seal means the rehab center has strong leadership, treats people with dignity, and follows proven practices across all levels of care.
Learn moreReviews and Ratings
- Compassionate and dedicated staff provide hands-on assistance and support.
- The program emphasizes a therapeutic community model that fosters engagement and personal growth.
- Many graduates credit Phoenix House with saving their lives and helping them maintain long-term sobriety.
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View all facilities in FloridaHow we research treatment facilities
Across the site, our team has conducted over 1,000 pre-admissions calls to better understand the patient experience, interviewed facility clinical leaders, performed facility background checks, and compared our information against trusted public data sources.
Our research process begins with data from the Substance Abuse and Mental Health Services Administration (SAMHSA), accrediting bodies including The Joint Commission and CARF, government licensing agencies, and other trusted sources. From there, our team conducts significant original research, including:
- Pre-admissions calls: We speak with admissions staff to get a candid picture of patient experience.
- Background checks: We review complaints from past clients, media reports, actions taken by accrediting bodies, and positive recognition from notable organizations.
- Clinical interviews: We have in-depth conversations with clinical leadership, often lasting up to one hour, that give us a better understanding of clinical care.
- Data partnerships: We ingest and analyze exclusive data that provides information about in-network insurance status, cost, and more.
Research varies by facility. Each facility profile shows which research steps we completed and when each step was last performed. Learn more about our research process and background checks.
How we evaluate treatment facilities
These data help us develop a Trust Score for each facility—a simple letter grade that helps you assess how much confidence to place in a facility based on the information available to us. Trust Score considers accreditation, operating history, notable recognition, and concerns identified during our background check. Our Trust Score is an objective rating that is never influenced by advertiser payment. Learn more about our Trust Score methodology.
Important disclaimer
We cannot guarantee the quality of treatment at any facility. We cannot independently confirm the accuracy of every data point, and some information may become outdated or change over time. A Trust Score is a starting point, not a guarantee of treatment quality or outcomes. Please contact us if you would like to update or correct facility information.